Case Study: Truman Home

403 IT Solutions is helping Truman Homes overcome IT-related issues, be more productive, and focus more on the bigger goals.

Introduction

Truman Homes (the client) is a Calgary-based homebuilder with over 35 years of experience. The company has a reputation for creating sustainable, high-quality homes and providing exceptional customer service.

Recently, 403 IT Solutions (us) started working with Truman Homes to improve its IT infrastructure and streamline its operations. This case study showcases how we helped the client achieve their business goals and improve their efficiency.

The following sections provide details about the collaboration, the challenges, and the solutions implemented to overcome them.

Background

Truman Homes’ IT infrastructure was outdated and lacked proper maintenance. The company used the same hardware and software for quite some time, resulting in frequent crashes, network outages, and system downtime. That led to a loss of productivity and revenue as employees could not perform their tasks efficiently.

A server outage incident in 2019 caused the company’s website to go down for more than two days, resulting in a loss of approximately $20,000 in potential sales. Furthermore, Truman Homes lacked a centralized database management system, which made it difficult to access critical business information and track performance metrics. The company had various software applications that were not integrated,

leading to data duplication and inconsistencies. It resulted in decision-making challenges and limited the company’s ability to respond quickly to market changes.

Cybersecurity was another primary concern for Truman Homes. The company had experienced several data breaches and system hacks. The company’s IT department was overwhelmed with managing the hardware and software, leaving little time for cybersecurity management and threat prevention.

Overall, Truman Homes recognized the need to upgrade their IT infrastructure to meet the changing needs of their customers and remain competitive in the real estate industry. After partnering with 403 IT Solutions, the company was able to modernize its IT infrastructure and improve its cybersecurity measures, resulting in increased productivity, better decision-making, and improved customer satisfaction.

Solutions

Our IT support services addressed Truman Homes’ challenges in several ways. We worked with the company to develop a comprehensive IT strategy, including hardware and software upgrades, system integration, cybersecurity improvements, and data management.

One of the key services we provided to the client was server deployment. We installed new servers and workstations, ensuring they were configured correctly and optimized for the client’s business needs. The server deployment was done during non-business hours to minimize downtime and ensure a smooth transition.

Vendor management was another critical service we provided to the client. We worked with Truman Homes to manage their hardware and software vendors, ensuring they received timely and efficient support. This allowed the company’s IT department to focus on core business operations while leaving the vendor to manage vendor relationships and support.

Server management was also a significant part. We provide ongoing support and maintenance for the client’s servers, ensuring they are always up to date and functioning correctly. This service included regular backups and testing to minimize data loss risk in a disaster.

Lastly, we provided equipment handling services. The vendor ensured that all hardware and software equipment was properly handled, installed, and configured. This service included equipment setup, configuration, and testing, ensuring everything worked correctly and optimally.

Our IT support services addressed Truman Homes’ challenges by providing comprehensive hardware and software solutions, system integration, and cybersecurity improvements. Server deployment, vendor management, server management, and equipment handling services were crucial in ensuring a smooth and efficient transition for Truman Homes, minimizing downtime, and ensuring maximum uptime for critical business operations.

Truman Homes could modernize and optimize their IT infrastructure with these services, resulting in increased efficiency, cost savings, improved security, and better decision-making capabilities.

Implementation

Implementing services for the client was a complex process that required careful planning and execution. The company’s IT infrastructure was outdated and faced several challenges, including frequent system downtime, data management issues, and cybersecurity threats.

We worked with the client to develop a comprehensive IT strategy to address these challenges, including hardware and software upgrades, system integration, cybersecurity improvements, and data management. The vendor provided regular updates and progress reports to ensure the company’s IT department was aware of the implementation’s progress.

One of the main challenges encountered during the implementation was upgrading the company’s hardware and software systems while minimizing downtime. We worked with Truman Homes to schedule upgrades during non-business hours, resulting in minimal company operations disruption. The hardware and software upgrades included the installation of new servers, workstations, and software applications.

During the implementation, cybersecurity was also a significant concern for Truman Homes. We worked with the company’s IT department to develop and implement a robust cybersecurity strategy, including network security, access control, and threat prevention measures. The vendor provided regular security assessments and training to ensure the company’s employees knew about cybersecurity risks and how to mitigate them.

After the implementation, Truman Homes experienced significant improvements in their IT infrastructure and operations. The company’s system downtime was reduced by 70%, increasing productivity and revenue. The company’s cybersecurity measures were also significantly improved, resulting in a 40% reduction in cybersecurity incidents.

In conclusion, despite some initial challenges, implementing the services successfully upgraded Truman Homes’ IT infrastructure and improved its cybersecurity measures. The company now enjoys increased productivity, better decision-making capabilities, and improved customer satisfaction.

Results

Truman Homes experienced significant positive outcomes after partnering with us. The company’s IT infrastructure was modernized, resulting in increased efficiency, cost savings, improved security, and better decision-making capabilities.

One of the most significant improvements was the reduction of system downtime. The company’s employees were no longer held back by system crashes, network outages, or other technical issues, allowing them to perform their tasks more efficiently.

Truman Homes’ cybersecurity measures were also significantly improved. The company’s IT department worked with us to develop and implement a robust cybersecurity strategy that included network security, access control, and threat prevention measures. 

Additionally, the modernization of Truman Homes’ IT infrastructure resulted in cost savings for the company. The new system allowed the company to manage its data more efficiently.

Conclusion

In conclusion, partnering with 403 IT Solutions had a significant positive impact on Truman Homes. The company’s outdated IT infrastructure was modernized, resulting in increased efficiency, cost savings, improved security, and better decision-making capabilities. The company now has the tools and resources to stay competitive in the real estate industry, meet the changing needs of its customers, and continue to grow and succeed.

If you are looking for IT support services to help modernize and optimize your business operations, look no further than 403 IT Solutions. Contact us today to learn how we can help take your business to the next level.

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